At Piaquinn we want you to love what arrives. Below is everything you need to know about how we ship, and what to do if something isn't right.
Shipping
Order processing
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed the next business day.
Once your order has been dispatched, you'll receive a confirmation email with your tracking number.
Delivery times
Estimated transit times once your order has been dispatched:
| Destination | Estimated delivery |
|---|---|
| United States | 7–15 business days |
| Australia & New Zealand | 8–16 business days |
| Canada & United Kingdom | 10–20 business days |
| Europe | 10–20 business days |
| Rest of world | 12–25 business days |
These are estimates provided by our carriers, not guarantees. Customs processing, carrier delays, peak periods and severe weather can extend delivery times beyond our control.
Shipping costs
Shipping is calculated at checkout based on your delivery address.
Tracking your order
Your tracking number is sent by email as soon as your parcel is dispatched. Please allow 3–5 business days for the first tracking scan to appear — a newly issued tracking number often shows no movement until the parcel reaches its first international sorting facility.
If your order contains multiple items, they may be dispatched separately and arrive on different days. You will not be charged extra for this.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs charges levied by the destination country. These charges are not included in your purchase price and are the responsibility of the recipient.
Customs policies vary between countries and change from time to time. If you're unsure what applies to you, please check with your local customs office before ordering.
Delivery addresses
Please double-check your shipping address at checkout. If you notice an error, email contact@piaquinn.com immediately — we can usually amend the address if the order hasn't been dispatched.
Parcels returned to us because of an incorrect or incomplete address can be resent, but re-delivery postage will need to be paid by the customer.
Lost or delayed parcels
If your tracking hasn't updated in 10 business days, or your parcel hasn't arrived within 10 business days outside of the estimated delivery window, email contact@piaquinn.com with your order number. We'll open an investigation with the carrier on your behalf. Carrier investigations typically take up to 10 business days to resolve. This may result in a refund to you, however, shippinh fees are non-refundable.
Returns
We accept returns where we've made a mistake or where an item has arrived faulty or damaged.
What we accept
1. Incorrect item or size sent You received a different item, colour or size from what appears on your order confirmation.
2. Faulty or damaged items Your item has a manufacturing fault, arrived damaged in transit, or is missing components.
Return requests must be lodged within 14 days of delivery.
What we're unable to accept
- Change of mind
- A correctly fulfilled order where the size you selected doesn't fit as expected — please check our size guide carefully before ordering, and reach out if you'd like help choosing
- Minor colour variation caused by screen and monitor settings
- Damage caused by wear, incorrect washing, or alteration after delivery
- Items that have been worn, washed, altered, or have had tags removed
- Earrings, swimwear and intimates, which are final sale for hygiene reasons unless faulty
- Requests lodged more than 14 days after delivery
How to apply for a return
Email contact@piaquinn.com with the subject line:
Return Request – [Your Order Number]
Please include the following so we can assess your request quickly:
- Your full name and order number
- Which item(s) you're requesting a return for
- The reason — incorrect size or item sent, or faulty/damaged
- Clear photos, showing:
- the item as it arrived
- the size and care label sewn into the garment
- the fault or damage, if applicable
- the shipping label on the satchel or box
- Your preferred outcome — replacement or refund
We'll respond within 2 business days with a decision and next steps.
Please don't post anything back to us before your request is approved. Items sent back without prior authorisation can't be tracked to your order and may not be able to be processed.
Once your return is approved
Depending on the item and the fault, we may resolve your request without needing the item posted back. If we do need it returned, we'll provide the return address and cover the cost of return postage.
- Refunds are issued to your original payment method within 5–10 business days of approval, or of us receiving the returned item. Your bank or card issuer may take a few additional days to show the funds.
- Replacements are dispatched within 1–3 business days of approval, with standard delivery times applying from dispatch.
Order cancellations
If you need to cancel, email contact@piaquinn.com as soon as possible. We can cancel and refund your order in full provided it hasn't yet been dispatched. Once an order is with the carrier, we're unable to cancel it.
Contact us
We answer emails Monday to Friday and aim to reply within 48 hours. Please include your order number in any correspondence so we can help you faster.